Why should I rent toys?
Smart and Educational toys are getting costly
The world of play is changing with toys getting smarter day by day. Market researcher Juniper Research claims that all the toys will have some type of smart technology by 2020. This fundamental shift in the play space is helping parents by providing a guided learning path to the kids, however, it has also caused a sharp rise in toy prices. Even today, such smart educational toys are very costly and can go for ₹5000+ a piece. Now, you may not feel the heat if buying toys were a one-time expense. However, this is hardly the case.
Toys become useless in a maximum of one month
A toy appeals to a kid only for a month because of a couple of reasons:
1. Kids can explore all the features of a toy in a maximum period of one month. Then they look for something else to stimulate their mind.
2. Kids grow out of the toys because their learning needs change every month between the age of new born and 3 years. For example, at nine months, kids want to pat, stroke and prod toys and at 10 months they love to hide and drop them. Kids learn through play and if a toy is too advanced, or not advanced enough, they stop playing with that toy.
Buying toys clutter the house
Buying toys frequently is not only costly but also leads to another problem – toy clutter. A leading British research firm found that an average 10-year old owns 238 toys but plays with just 12 daily. So, where do the other 226 toys go? Raising children is difficult enough, and parents don’t need clutter working against them in this task. If they want tidy children, it's better to own fewer toys.
I am concerned about playing with used toys
If you are comfortable allowing your kid to put a spoon in his/her mouth at a fine-dine restaurant, then there is nothing to worry about renting toys from Rentoys.
Rentoys is obsessed with toy cleanliness
Rentoys sanitizes and cleans all the toys with a 3-step process. First, all the toys except wooden toys are steam cleaned at 100 degree Celsius to kill germs and bacteria. Then, a kid-friendly disinfectant solution (by Chicco or Clorox), is used to thoroughly sanitize the toys. Finally, toys are blow-dried, shrink-wrapped, and packed.
Wooden toys are directly cleaned using a wipe soaked in the disinfectant solution. Wood possesses natural antibacterial properties; hence they are safer and do not need steam cleaning.
What are your membership plans and pricing?
Our pricing is simple and straight forward. The pricing can be found on the "Pricing" page from the menu on the top.
How will I get the deposit back?
When you cancel your subscription, if the returned toys have no missing pieces and have no burn marks or intentional damage such as sharp knife cut, drilling etc, we will refund your deposit after we receive the last box back. The credit will automatically be applied to your credit card or original method of payment within 5-7 working days.
What if my kid breaks the toy?
If a toy breaks under normal use, we will not charge you anything given that you have returned all the pieces, including the broken ones. Any intentional damages such as knife cuts, burn marks, water damage will be subject to charges up to the market price of the toy.
What if my kid misplaces any toy piece?
In case of missing pieces, we will try to charge you for only the missing pieces. For some toys, pieces are not available individually, so you will have to pay as per the table below:
Upto 5% pieces missing - ₹500
Upto 10% pieces missing - ₹1000
More than 10% pieces missing - Discounted Market Price of the toy
What if my kid tears a book?
Simply repair the book by yourself using a transparent tape. If we receive a book with a missing page or torn pages that we can't repair, we may ask you to purchase the book from us.
How do I make payment?
We accept payment through an Indian credit card/debit card/netbanking.
How do I get discount from a coupon I received in mail?
Coupon can be applied on the subscription page.
Payment was made/debited from my account but I didn't receive any order confirmation
If the order fails for some reason and the amount gets debited from your card/bank, you need not worry because we do not capture the payment until we ship the order. The amount only gets blocked and would get auto-refunded if we don't ship within 3 days.
We recommend you contact us immediately and we will investigate the exact status of the payment.
Where in India do you deliver?
We deliver toys all over India.
How will I receive the order?
We will dispatch your order such that your first box reaches you within 7 days. Why so late? Because, sometimes we wait for 2-3 after your order for your favorite toy/book to come back to us from another customer. For your next Box, We will ship such that it reaches you exactly one month after the first Box delivery date
How can I track the order?
We will send you an email/sms notification mentioning the tracking number as soon as we ship the order. You can track the order either by click the tracking link on your Rentoys account dashboard or directly on the courier company's website using the tracking number mentioned in the email/sms.
What should I do if I entered an incorrect address?
Contact us immediately. If we haven't shipped the order by then, we will update the address at no extra charge.
However, if we have already shipped by then, we will deduct Rs. 250/- from the deposit. In this case it may take longer than expected to receive the order.
Please note that the account holder is responsible for any toys delivered to an address on file and ensuring that the toy is returned back to us or will be liable for the full price of the toy.
Do I need to remember when to return?
Don't worry about remembering when to return. We will send you an email notification when your next box is ready to be dispatched a week before the scheduled delivery. The previous box will be picked up within 2 days of the next month's delivery.
What if I am not available at the scheduled time of pickup?
No worries at all. If you receive a call for the pickup and you are not ready, simply ask the pickup guy to come next day.
Do I have to clean the toys before returning?
We request you to clean the toys with a dry and clean cloth before you return.
How do I place return request?
We will arrange the reverse pickup of toys from your doorsteps on the return due date (a day after the delivery of next box or subscription end date). All you need to do is repack the toys in their original packaging, and print and paste the shipping label provided by us.
How do I pack the toys/books for return?
You are required to return the toys/books in the same box that they came in. Keep the whole packaging - box and bubble wrap - somewhere safe after receiving the box.
In case the box gets damaged for some reason, we request you to pack in some other box. However, you will be liable for any extra shipping cost because of change in box dimensions. The same will be deducted from your deposit.
Can I request pickup from a different address?
Yes, you can. Let us know the pickup address immediately after placing the return request.
Can I keep the toys/books?
Yes. Let us know your intent of purchasing via live chat or email, and we will share the price at which you can buy the toys/books.
What if I received a broken toy?
In case of such a black swan event, contact us within 12 hours of receiving the toy. We will immediately schedule a return pickup and refund 100% of the paid amount.
Any damages notified post 12 hours would be considered as damage at customer's side and the full cost of the toy would be charged to the customer.