An order can be cancelled without any penalty or charges before the order has been dispatched by Rentoys. To cancel a placed order, contact us via email or live chat and place a request to cancel the order. You will be refunded 100% of the paid amount and it will reflect in your credit card or original method of payment within 5-7 working days.
Refund of security deposit
When you cancel your subscription, if the returned toys have no missing pieces and have no burn marks or intentional damage such as sharp knife cut, drilling etc, we will refund your deposit after we receive the last box back. The credit will automatically be applied to your credit card or original method of payment within 5-7 working days.
In case of missing pieces, we will try to charge you for only the missing pieces. For some toys, pieces are not available individually, so you will have to pay as per the table below:
Upto 5% pieces missing - ₹500
Upto 10% pieces missing - ₹1000
More than 10% pieces missing - Discounted Market Price of the toy
If a toy breaks under normal use, we will not charge you anything given that you have returned all the pieces, including the broken ones. Any intentional damages such as knife cuts, burn marks, water damage will be subject to charges up to the market price of the toy.