- No Security Deposit: When you pay using a Master/Visa credit card, you only need to pay the rental amount and no security deposit.
- With Security Deposit: You can pay using any other mode of payment (Netbanking, Debit Card, UPI, Mobile Wallets), however, you will need to deposit a nominal amount as 100% refundable security deposit.
Other Fee and Penalty
- Late Charges: We don’t charge any late fee. If you are out of town or can’t return on the scheduled return date, just let us know a convenient date for the pickup.
- Toy Damage Charges: If a toy breaks under normal use, we will not charge you anything given that you have returned all the pieces, including the broken ones. Any intentional damages such as knife cuts, burn marks, water damage will be subject to charges up to the market price of the toy.
- Book Damage Charges: None. Simply repair the book by yourself using a transparent tape. If we receive a book with a missing page or torn pages that we can’t repair, we may ask you to purchase the book from us.
Toy Pieces Missing: In case of missing pieces, we will try to charge you for only the missing pieces. For some toys, pieces are not available individually, so you will have to pay as per the table below:Up to 5% pieces missing – ₹500
Up to 10% pieces missing – ₹1000
More than 10% pieces missing – Discounted Market Price of the toy
Refund of security deposit
When you cancel your subscription, if the returned toys have no missing pieces and have no burn marks or intentional damage such as sharp knife cut, drilling etc, we will refund your deposit after we receive the last box back. The credit will automatically be applied to your original method of payment within 5-7 working days.
A subscription can be cancelled without any penalty or charges before the box has been dispatched by Rentoys. To cancel a placed order, contact us via email or live chat and place a request to cancel the order. You will be refunded 100% of the paid amount and it will reflect in your original method of payment within 5-7 working days.
Money Back Guarantee
If you are not happy with our box for any reason, return within 2 days of delivery and we will refund the amount paid after deducting the handling charges – ₹400 for the book box, ₹400 for the small toy box and ₹600 for the big toy box
Have more questions? Read Frequently Asked Questions and their Answers.