A Happy Rentoys Customer from Pune
A Happy Rentoys Customer from Mangalore
A Happy Rentoys Customer from Bangalore
Frequently Asked Questions
How many toys do I get in one box?
You can add your favorite toys to your wishlist and we will send you 1-5 toys from that list such that the total market value of the toys is at least ₹5,000 for small box and ₹10,000 for big box. On an average, we have been shipping 4-5 toys in big box and 2-3 toys in small box.
Where do you deliver?
We deliver all over India. We have tied up with national courier companies to deliver and pickup. So, if you can receive an Amazon, Flipkart order at your address, you can receive Rentoys Box as well.
How do I return the toys?
We will arrange the reverse pickup of toys from your doorsteps on the return due date (a day after the delivery of next box or subscription end date). All you need to do is repack the toys in their original packaging, and print and paste the shipping label provided by us.
Is there any security deposit?
Yes and No :) if you pay by Master/Visa credit card, you don't need to pay any deposit. For any other mode of payment, you will have to deposit ₹1,799 as security deposit. Security deposit is 100% refundable upon cancellation of subscription.
What if my child breaks any toy?
If a toy breaks under normal use, we will not charge you anything given that you have returned all the pieces, including the broken ones. Any intentional damages such as knife cuts, burn marks, water damage will be subject to charges up to the market price of the toy.
What if I miss any piece?
In case of missing pieces, we will try to charge you for only the missing pieces. For some toys, pieces are not available individually, so you will have to pay as per the table below:
Upto 5% pieces missing - ₹500
Upto 10% pieces missing - ₹1000
More than 10% pieces missing - Discounted Market Price of the toy
How do I pay?
You can pay by credit card/debit card/net banking/mobile wallets/UPI. Please note that the security deposit varies by the mode of payment.
When will I receive the box?
Your first box will arrive within 7 days of activating your subscription. Your next box will arrive a month later. Please note that delivery and pickup companies are different. Your previous month's box will be picked up within 2 days of next month's box delivery.
How can I skip any month or cancel subscription?
We send you an email 2 days before your billing date confirming the toys in your next box. The email will have options for you to either skip that box or cancel your subscription altogether. If you wish to skip, we will postpone your billing by a month. If you wish to cancel, we will arrange pickup of the toys you have and refund the security deposit upon receiving the toys back.