An order can be cancelled without any penalty or charges before the order has been dispatched by Rentoys. To cancel a placed order, contact us via email or live chat and place a request to cancel the order. You will be refunded 100% of the paid amount and it will reflect in your credit card or original method of payment within 5-7 working days.
For any cancellation request after the order has been dispatched, you will be charged for a minimum of 7 days of rental (50% of the monthly rental).
Refunds in case of toy return
Once your returned toy is received and inspected, we will send you an email to notify you that we have received your toy. We will also notify you of the condition of the toy and the amount of your refund.
If the returned toy has no missing pieces and has no burn marks or intentional damage such as sharp knife cut, drilling etc, we will refund your deposit after adjusting for any additional dues.The credit will automatically be applied to your credit card or original method of payment within 5-7 working days.
In the event that a toy is returned to us with missing pieces, you will receive an email notice and we will wait 15 days for you to locate and return the missing pieces. You shall be liable to bear the return shipping cost of the missing pieces. In the event that the pieces are not located even after 15 days, 100% of your refundable deposit will be forfeited and no refund will be issued.
In the event that a toy is returned to us with damaged pieces, we will charge only for the repairs if there is no indication of water damage or intentional damage such as, including but not limited to, burning, drilling, or cutting. Let us know as soon as the toy breaks for us to evaluate the damages.
If we find proof of intentional damage, 100% of your refundable deposit will be forfeited and no refund will be issued